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MERCI Clinic

Your first visit, step by step

Here is exactly what happens, in order, so nothing surprises you.

From first call to ongoing care

  1. Call us

    Tell us a little about your situation. We'll answer questions and schedule your appointment with a Patient Access Coordinator.

  2. Enrollment appointment

    Come to your scheduled appointment. Bring your documents. A Patient Access Coordinator will review everything with you and answer any questions you have.

  3. First appointment

    Once you're set up as a patient, we schedule you with a provider. Depending on the season, that is days to a few weeks out.

  4. Ongoing care

    Follow-ups, medications from our pharmacy, labs, and dental are all coordinated for you, in one building.

Three documents. That's the whole list.

  1. Photo ID

    A driver's license, state ID, or passport for each adult applying.

  2. Proof of income

    Recent pay stubs, a benefits letter, or last year's tax return for everyone earning money in your household.

  3. Proof of address

    A utility bill, lease, or piece of official mail showing where you live.

A few things worth knowing

¿Prefiere español?
Tell us when you call. We'll do our best to arrange language help for your visit.
Care is by appointment only
We offer early and late appointments in order to accommodate the scheduling needs of our patients.
Getting here
We're at 1315 Tatum Drive with free parking on site. Trouble with transportation? Ask us. Our coordinators help arrange rides.

Hours and directions

Find us

1315 Tatum Drive
New Bern, NC 28560
Get directions

Hours

Clinic office
Monday–Friday, 8:30 am–4:30 pm
Patient Access Coordinators
By appointment, Monday–Friday
Pharmacy
Tuesday 8 am–5 pm, Thursday 1–6 pm

Care is by appointment. Call us to get started as a new patient.

Ready when you are.

Our professional and welcoming Patient Access Coordinators are available by appointment Monday through Friday. Call us!